DGM Flowers | Term of Purchase
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded. During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our shop directly. We are also unable to accept cancellations or change requests via e-mail. If for any reason you are not happy with the service rendered or with the flowers delivered please contact us so we can solve it as soon as possible.
Ordering During Holidays
Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least one day prior to the following holidays:
- Valentine’s Day
- Administrative Professionals Week
- Mother’s Day
- Father’s Day
- Good Friday
- Labor Day
Same Day Delivery: If you order before 2:00 pm in the recipient’s time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday please order by 12:00 pm.
Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine’s Day and Mother’s Day we operate extended hours and delivery times are 8am-8pm.
Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.
Banner Funeral Arrangements: Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High Schools: High schools do not accept deliveries for students. Please send teacher’s gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.
Weekend Delivery Policy: If Saturday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).
P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Incorrect Addresses: If the recipient’s address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. DGM Flowers & Events LLC is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (954) 884-0330.
Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. DGM Flowers & Events LLC cannot be held responsible for missing or faulty product due to this special request.
Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.
We accept the following payment types:
Paypal (US only)
Apple Pay (US only)
Google Pay (US only)
You are entering into a legal agreement with DGM Flowers & Events LLC. All charges for orders placed on this website will appear on your payment statement as DGM Flowers & Events bills your payment method at the point of sale to ensure that work can begin on the design of your order. Once you click “Place Order” in the check-out process, DGM Flowers & Events LLC. will attempt to secure authorization. If there is a problem securing this authorization, you will be notified and prompted to use another payment method.
DGM Flowers & Events is a local florist and therefore we do not charge any service fees.
UPLOAD AND DISTRIBUTION OF CONTENT
Downloading content from DGM Flowers & Events LLC hosted websites is at your own risk. All content, including images, are protected by copyright laws. All images on the website are owned by the florist shop or Flower Shop Network, Inc., and any commercial use or display of those images and plagiarism of text, without approval, is strictly forbidden.
Sales tax will be charged where applicable.